Payment and delivery

Payment

Orders are paid for online during checkout.

The available payment methods are displayed on the checkout page and may vary depending on your country, currency, and device.

Payment details are securely processed by Stripe. Card can Fly does not receive or store full payment card details.

Printing and dispatch

We print and dispatch cards and invitations from Poland within 24 hours of successful payment.

These delivery times are estimates. The actual delivery time depends on the selected delivery method, the local postal or courier service, weekends and public holidays, and the accuracy of the delivery address. In some cases, an order may arrive earlier or later than estimated.

We recommend placing your order in advance, especially before Christmas, New Year, important events, and other dates by which a card or invitation needs to arrive. Postal and courier services may experience significantly higher volumes during holiday periods.

Once a shipment has been handed over to a postal or courier service, delivery is handled by the selected carrier. Card can Fly cannot directly control the delivery process or timescale and is not responsible for delays, loss, or damage caused by the carrier.

• Poland: 1–3 business days
• Other European Union countries: 3–7 business days
• United Kingdom: 4–8 business days
• United States and Canada: 7–14 business days
• Australia and New Zealand: 10–20 business days
• Other countries: 10–25 business days

Delivery options

You can choose one of three delivery options when placing your order.

• Delivery directly to a recipient

  Choose this option when you want to send a card or invitation to a specific person.

  We will print your order and send it directly to the recipient’s address provided by you. When a tracked delivery method is selected, the tracking number will appear in the order details after dispatch.

• Group delivery

  This option allows you to send the same card or invitation to multiple recipients.

  Each copy is sent to its assigned address. When the selected delivery method includes tracking, a single order may have several tracking numbers for different recipients or shipments.

  You can also create an individual link to the electronic 3D version of the card or invitation for each recipient and share it in any convenient way. Each recipient will have access only to the version intended for them.

• Order for yourself

  You can order a card or invitation for delivery to your own address and then give it to the recipient in person or send it yourself using a delivery method of your choice.

  In this case, Card can Fly is responsible for printing and dispatching the order to the address provided by you. You are responsible for subsequently giving or sending the card or invitation to its intended recipient.

Checking the address

Please carefully check the recipient’s name and delivery address before paying for your order. For group delivery, check the details of every recipient.

When you notice an error, contact us at [email protected] using the email address associated with your Card can Fly account. We will do our best to correct the details before the order is sent to print or dispatched.

The delivery address cannot be changed after the shipment has been handed over to a postal or courier service.

Will I receive delivery confirmation?

When placing an order for postal delivery, you can select a tracked shipping option.

After dispatch, the tracking number will appear in the order details. You can use it to track the shipment on the Poczta Polska website and, once it reaches the destination country, on the website of the local postal service when tracking is supported.

A group order may include several separate shipments and therefore several tracking numbers. All available tracking numbers will be displayed separately in the order details.

Courier delivery may also be available for orders sent within Poland. When selecting courier delivery, we strongly recommend providing the recipient’s phone number and email address. This allows the courier service to send delivery updates and contact the recipient when necessary.

For group orders, we recommend providing current contact details for every recipient when supported by the selected delivery method.

Tracking and delivery confirmation availability depends on the selected shipping method and the terms of the relevant postal or courier service.

What should I do if the card or invitation has not arrived yet?

Delivery may occasionally take longer due to the operation of the local postal or courier service. Even when a printed card or invitation does not reach the recipient on time, your greeting or event information will not be lost.

Open the order list in the Card can Fly app, select the relevant card or invitation, and create a link to its electronic 3D version. You can share the link with the recipient in any convenient way, such as through a messaging app, by email, or on social media.

For group delivery, a separate individual link can be created for each recipient.

When you choose to include an electronic version of a printed card or invitation during checkout, it will be emailed to the recipient on the date and at the time selected by you. The electronic version will also appear in the recipient’s account under “My electronic cards and invitations.”

The recipient can open the electronic version directly from the link in the email. To view the card or invitation in their account, they need to register or sign in to Card can Fly using the same email address that you provided for delivery of the electronic version.

When an electronic version was not selected during checkout, you can create a link later from the order list. The recipient can use this link to view the electronic 3D version of the card or invitation.

After registering or signing in to Card can Fly with the email address specified when the electronic version was sent, the recipient will also be able to access it under “My electronic cards and invitations.”

A generated link remains valid for 7 days. After it expires, you can generate a new one. Limiting the validity period helps provide additional protection for the contents of the card or invitation and for personal information.

The electronic card or invitation itself is not deleted. It remains available under “My electronic cards and invitations”: in the sender’s sent items and the recipient’s received items.